At Infonet India, we believe in providing dedicated service to our clients, ensuring their digital presence . Our dedicated team is always ready to assist with innovative solutions and personalized care. We stand by you through every challenge, fostering success and growth. Trust Infonet India for reliable and expert servies in your digital journey.
Service Supports Q&A for Existing Clients
1. How can I raise a service request or report an issue?
You can raise a service request or report an issue by emailing us at support@infonetindia.com or calling our service team at +91-941-223-5404. Please provide a detailed description of your query or issue to ensure a quick resolution.
2. What is the response time for queries?
Our team aims to respond to your queries within 24 hours on business days. For urgent issues, we recommend contacting us directly via phone for immediate assistance.
3. Can I request changes to my ongoing campaign or website?
Yes, you can request changes to your ongoing campaign or website. Simply contact your account manager or email us the specific changes you need. We’ll assess the request and provide a timeline for implementation.
4. How can I track the progress of my campaign or project?
You will receive regular performance reports via email. Additionally, you can request a detailed review meeting with your account manager to discuss progress, performance metrics, and next steps.
5. What support do you provide after the project is completed?
Even after project completion, we provide ongoing maintenance, updates, and provide services as per the terms of our agreement. For extended support, you can opt for our affordable maintenance packages tailored to your needs.